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A scientifically-based tool, it assesses the internal effectiveness of organizational practices, employee motivational commitment, and customer-oriented behavior.
It has been used in over 300 public and private organizations.
Each of the 10 empirically-based measures has been identified to be a predictor of organizational effectiveness and customer service excellence.
Is used to benchmark best practices in an organization as well as to compare an organization's performance to others within various industries in business and government.
An excellent tool for leaders who want to know where the greatest opportunities for improvement exist within their organizations.
A key source for strategic planners seeking factual information to help identify internal strengths and weaknesses so they may align their resources around actual needs within the organization.
Scholarly Contributions Based On This Instrument:
Parhizgari, A. M. & Gilbert, G. R. (2004). " Measures Of Organizational Effectiveness: Private And Public Sector Performance." Omega, The International Journal of Management Science.
Gilbert, G. R. (2001). " The Effectiveness of Work Structures And Processes Of Sales/Marketing Types When Compared With Other Professions." Conference Proceedings. Academy of Marketing Science Conference, Cardiff, Wales. May 30-June 2.
Gilbert, G. R. and Parhizgari, A. M. (2000). "Organizational Effectiveness Indicators to Support Service Quality," Managing Service Quality. 10 (1), 46-51.
Flaggert, J. (2000). "Organizational Leadership and Cultural Change." A Dissertation. University of Southern California. August.
Parhizgari, A. M. and Gilbert, G. R. (2000). "On Measures of Organizational Effectiveness: Public vs. Private Sectors." Conference Proceedings. International Conference on Banking and Finance: Issues and Strategies. August.
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