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1560 SE Ballantrae Ct.
Port St. Lucie, FL 34952

Office: (561) 212-2312

GEMS - Gilbert Education and Management System "Through GEMS we have the opportunity to be of service to others and share in their success."
—Ron Gilbert

Who We Are

GILBERTEMS, LLC (GEMS) is a selective, small, quality-focused consulting firm. It provides executive and management development services to organizations in both business and government. G. Ronald (Ron) Gilbert, Ph.D. is its primary service provider. Two of his government clients have received the U.S. President's Quality Award for Excellence with Ron's services being specifically identified as key to the quality transformations experienced by these organizations. Ron has also been the primary consultant to companies in the private sector that have received national recognition for their product and service quality. GEMS has a substantial database of industry practices and its assessment tools have been completed by more than 150,000 employees in over 300 organizations in the U.S. and abroad.

We deliver what we promise.

GEMS tailors its programs and products to meet the unique needs of its clients. It measures, creates the intervention strategy in partnership with the leadership of its client, delivers its services, and measures again to assure the targeted improvements are accomplished. The success of its clients is the obligation of GEMS. When our clients succeed, we do, too.

Prior to GEMS, Jan and Ron Gilbert were the principals of MEDi (Management Education and Development, Inc.). MEDi was in business for 19 years and was given an "excellent" financial rating by Dunn & Bradstreet. Like MEDi, GEMS carries no debt. Jan is now the principal owner of GEMS.

Scholarly publications and other special recognitions of note, based specifically on our work with high-performing organizations:

Zeller, S. (2005). "New Day At E.P.A," Government Executive Magazine. April 1.

Gilbert, G. R. and Nelson, A. E. (1991). Beyond Participative Management: Toward Total Employee Empowerment for Quality. New York: Quorum Books.

Holmes, R. T. and Gilbert, G. R. (1996). "Seven Steps for Doing Better with Less." Proceedings of the 9th Annual National Conference on Federal Quality. Washington, D. C.: U.S. Office of Personnel Management, 27-33.

(1996). "President's Quality Award Program, Achievement Award for Supervisor of Shipbuilding Conversion and Repair, Jacksonville, Florida." Washington. D.C: U. S. Office of Personnel Management.

Gilbert, G. R. (1991). "Human Resources Management Practices to Improve Quality." Human Resources Management. 30 (2), 183-198.

Gilbert, G. R. (1991). "Quality Improvement in a Federal Defense Organization." Public Productivity Review. XVI (1), 65-75.

Gilbert, G. R. and Nelson, A. E. (1989). "The Pacer Share Demonstration Project: Implications for Organizational Management and Performance Evaluation," Public Personnel Management, 18 (2).

Parhizgari, A. M. & Gilbert, G. R. (2004). " Measures Of Organizational Effectiveness: Private And Public Sector Performance." Omega, The International Journal of Management Science.

Gilbert, G. R. and Parhizgari, A. M. (2000). "Organizational Effectiveness Indicators to Support Service Quality." Managing Service Quality. 10 (1), 46-51.

Gilbert, G. R., Burnett, M., Phau, I. & Haar, J. (2011). "Does gender matter? A review of work-related gender commonalities." Gender in Management: An International Journal. Vol. 25 No. 8, pp.676 - 699

Gilbert, G. R., Burnett, M. & Leartsurawat, W. (2010). "The Psychological Work Preferences of Business Students," Journal of Career Assessment, Vol. 18, No. 2, 189-206.

Gilbert, G. R., Sohi, R. S. & McEachern, A. G. (2008). "Measuring Work Preferences: A Multidimensional Tool to Enhance Career Self Management," Career Development International. January, Vol. 13, No. 1, 56-78.

Gilbert, G. R. & Veloutsou, C. (2006). "A Cross-Industry Comparison of Customer Satisfaction," Journal of Services Marketing. Vol. 20, No. 5, 298-307.

Callahan, R. F. & Gilbert, G. R. (2005). "Design Features of Public Agencies and Their Relationship with End User Satisfaction," The American Review of Public Administration. Vol. 35, No. 1.


Leadership Effectiveness Assessment
Leadership Effectiveness Assessment
Work Preference Indicator
Preference Indicator
Job Performance & Customer Service
Job Performance
& Customer Service
Internal Customer Satisfaction
Customer Satisfaction
TEAM Performance Assessment
Performance Assessment
Customer Satisfaction Survey
Customer Satisfaction Survey
Organizational Performance Assessment
Organizational Performance Assessment