• Gilbert, G. R. & Von Glinow, M.A. (2015). National Context and Organizational Performance Across Three Sectors. Cross Cultural Management: An International Journal. 356-378.
• Gilbert, G. R., Myrtle, R. C., & Sohi, R. S. (2015). Relational Behavior of Leaders: A Comparison by Vocational Context. Journal of Leadership and Organizational Studies, 22(2), 149–160
• Gilbert, G. R., Burnett, M., Phau, I, & Haar, J. (2010). Does Gender Matter? A Review of Work Related Gender Commonalities.Gender in Management: An International Journal. 25(8), 676-699.Included in the Emerald Publisher’s Special Reading List consisting of 60-80 articles that are viewed to be especially notable and relevant to academic researchers.
• Gilbert, G. R., Burnett, M. & Leartsurawat, W. (2010). The Psychological Work Preferences of Business Students. Journal of Career Assessment. 18(2), 189-206.
• Gilbert, G. R., Sohi, R. S. & McEachern, A. G. (2008). Measuring Work Preferences: A Multidimensional Tool to Enhance Career Self Management. Career Development International. 13(1), 56-78.
• Gilbert, G. R., Sohi, R., & Farrow, D. (2007). Analysis of Work Preferences Among Business Majors: Enabling Students To Do Well In Their Careers. Paper presented at the Academy of Management Annual Conference. Philadelphia, PA, August 7.
• Gilbert, G. R., Phau, I., & Farrow, D. (2006). Analysis of Work Preferences Between Australian and American Business Associates: Implications for Global Managers, Academy of International Business Conference. Beijing, China, June 23.
• Gilbert, G. R. & McEachern, A. (2006). Analysis of Work Preferences Among Professional Specialists: Practical Implications for Global Business Managers. Academy of International Business Conference. Beijing, China, June 22.
• Gilbert, G. R., Phau, I, Veloutsou, C., & Parhizgari, A. (2006). Work Preferences of Marketing Students: A Cross National Study. Paper reviewed and presented at the 35th European Marketing Association Conference. Athens, Greece, May.
• Gilbert, G. R. & Veloutsou, C. (2006). A Cross-Industry Comparison of Customer Satisfaction. Journal of Services Marketing. 20(5), 298-307.
• Callahan, R. F. & Gilbert, G. R. (2005). Design Features of Public Agencies and Their Relationship with End User Satisfaction. The American Review of Public Administration. 35(1).
• Gilbert, G. R. (2004). An Assessment of Work Preferences by Business Major: Construct Development and Validation. Proceedings: Southwest Academy of Management Conference. Orlando, Florida, March 3-6.
• Parhizgari, A. M. & Gilbert, G. R. (2004). Measures Of Organizational Effectiveness: Private And Public Sector Performance. Omega, The International Journal of Management Science.Ranked #10 of top 25 papers published by the Journal in 2004.
• Gilbert, G.R., Veloutsou, C., Goode, M. M. H. & Mountinho, L. (2004). Measuring Customer Satisfaction In The Fast Food Industry: A Cross National Approach. Journal of Services Marketing. 18(5), 371-383.
• Veloutsou, C., Gilbert, G. R., Mountinho, L. A. & Goode, M. M. H. (2003). Measuring Transaction Specific Satisfaction in Services: Are the Measures Transferable Across Cultures? European Journal of Marketing. 39(5/6), 606-628.Recipient of Emerald Editor’s “Highly Commended” recognition, 2006.
• Gilbert, G. R. (2003). Is Business Mistreating America’s Model Minority? Journal of Applied Social Psychology, 33(8), 1571-1587.
• Haverty, D. (2002). California’s Fire Chiefs: Building Relationships Between Leadership and Organizational Performance. Sacramento: University of Southern California. Unpublished Doctoral Dissertation.
• Gilbert, G. R., Hannan, E., & Flaggart, J. (2000). Is Smoking Detrimental to Effective Supervision? Journal of Applied Social Psychology, 30(8), 1551-1569.
• Gilbert, G. R. (2000). Measuring Internal Customer Satisfaction, Managing Service Quality, 10(3), 178-186.
• Parhizgari, A. M. & Gilbert, G. R. (2000). On Measures of Organizational Effectiveness: Public vs. Private Sectors. Conference Proceedings. International Conference on Banking and finance: Issues and Strategies, August.
• Gilbert, G. R. & Parhizgari, A. (2000). Organizational Effectiveness Indicators to Support Service Quality. Managing Service Quality. 10(1), 46-51.Recipient of Emerald Editor’s Excellence Award, 2001. (Recognized by Armond Feigenbaum as one of five outstanding articles related to quality management.)
• Flaggert, J. (2000). Organizational Leadership and Cultural Change. A Dissertation. University of Southern California, August.
• Nicholls, J. A. F., Gilbert, G. R., & Roslow, S. (1999). An Exploratory Comparison of Customer Service Satisfaction in Hospitality-oriented and Sports-oriented Businesses. Journal of Hospitality and Leisure Marketing. 6(1), 3-22.
• Nicholls, J. A. F., Gilbert, G. R., & Roslow, S. (1998). Parsimonious Measurement of Customer Satisfaction with Personal Service and the Service Setting. Journal of Consumer Marketing. 15(3),239-253.Recipient of Emerald Editor’s “Highly Commended” recognition, 1999.
• Gilbert, G. R., Nicholls, J. A. F., & Roslow, S. (1998). Measuring Public Sector Customer Service Satisfaction. The Public Manager.Winter, 21-25.
• Gilbert, G. R., Hannan, E., & Lowe, K. (1998). Is Smoking Clouding the Objectivity of Performance Appraisal? Public Personnel Management. 27(3), 285-300.
• Gilbert, G. R. (1993). Employee Empowerment: Flaws and Practical Approaches. The Public Manager. 22(3).
• Gilbert, G. R., Collins, R. W. & Valenzi, E. (1993). Relationship of Age and Job Performance: From the Eye of the Supervisor. Journal of Employee Assistance Research. 2(1).
• Gilbert, G. R. (1992). Quality Improvement in a Federal Defense Organization. Public Productivity & Management Review. XVI(1), 65-75.
• Gilbert, G. R. (1991). Human Resource Management Practices to Improve Quality: A Case Example of Human Resource Management in Government. Human Resources Management Journal.30(2), 183-198.
• Gilbert, G. R., Collins, R. W. & Brenner, R. (1990). Age and Leadership Effectiveness: From the Perceptions of the Follower. Human Resource Management Journal. 29(2), 187-196.
• Gilbert, G. R. & Nelson, A. E. (1989). The Pacer Share Demonstration Project: Implications for Organizational Management and Performance Evaluation. Public Personnel Management, 18(2).
• Gilbert, G. R. & Hyde, A. C. (1988). Followership and the Federal Worker. Public Administration Review. 16(1).
• Gilbert, G. R., Price, R. O. & Whiteside, C. W. (1988). Characteristics of the Best Officers on the Force. The Police Chief, September.
• Gilbert, G. R. & Whiteside, C. W. (1988). Performance Appraisal and Followership: An Analysis of the Boss/Subordinate Team. Journal of Police Science and Administration. 16(1), 39-43.
• Gilbert, G. R. (1987). Leadership Excellence: An Analysis of the Characteristics of Outstanding Leaders on the Jamaican Boss/Subordinate Team. The Manager. 14.
• Gilbert, G. R. (1985). Building Highly Productive Work Teams Through Positive Leadership. Public Personnel Management, December.
• Hannan, E., Smith, J. A. & Gilbert, G. R. (1983).Multiple Attribute Utility Analysis and the Systems/Devices for Icebreakers. Decision Sciences, April.
• Gilbert, G. R. & Sauter, J. V. (1979). The Federal Executive Institute’s Executive Development Program. Public Personnel Management, Fall.
• Gilbert, G. R. (1979). Evaluation for Institutional Learning: A Behavioral Perspective. Journal of Health and Human Resources Management, February.
• Gilbert, G. R. (1979). Evaluation Management: Can We Improve Organizational Learning? A symposium prepared for the Journal of Health and Human Resources Management, February.
• Gilbert, G. R., Greenberg, B. & Lewis, R. G. (1978). Academic Planning in Response to Community Needs. Planning for Higher Education, 7(3).