- National Context and Organizational Performance Across Three Sectors. Cross Cultural Management: An International Journal. 356-378.
- Relational Behavior of Leaders: A Comparison by Vocational Context. Journal of Leadership and Organizational Studies, 22(2), 149–160
- Does Gender Matter? A Review of Work Related Gender Commonalities.Gender in Management: An International Journal. 25(8), 676-699.Included in the Emerald Publisher’s Special Reading List consisting of 60-80 articles that are viewed to be especially notable and relevant to academic researchers.
- The Psychological Work Preferences of Business Students. Journal of Career Assessment. 18(2), 189-206.
- Measuring Work Preferences: A Multidimensional Tool to Enhance Career Self Management. Career Development International. 13(1), 56-78.
- Analysis of Work Preferences Among Business Majors: Enabling Students To Do Well In Their Careers. Paper presented at the Academy of Management Annual Conference. Philadelphia, PA, August 7.
- Analysis of Work Preferences Between Australian and American Business Associates: Implications for Global Managers, Academy of International Business Conference. Beijing, China, June 23.
- Analysis of Work Preferences Among Professional Specialists: Practical Implications for Global Business Managers. Academy of International Business Conference. Beijing, China, June 22.
- Work Preferences of Marketing Students: A Cross National Study. Paper reviewed and presented at the 35th European Marketing Association Conference. Athens, Greece, May.
- A Cross-Industry Comparison of Customer Satisfaction. Journal of Services Marketing. 20(5), 298-307.
- Design Features of Public Agencies and Their Relationship with End User Satisfaction. The American Review of Public Administration. 35(1).
- An Assessment of Work Preferences by Business Major: Construct Development and Validation. Proceedings: Southwest Academy of Management Conference. Orlando, Florida, March 3-6.
- Measures Of Organizational Effectiveness: Private And Public Sector Performance. Omega, The International Journal of Management Science.Ranked #10 of top 25 papers published by the Journal in 2004.
- Measuring Customer Satisfaction In The Fast Food Industry: A Cross National Approach. Journal of Services Marketing. 18(5), 371-383.
- Measuring Transaction Specific Satisfaction in Services: Are the Measures Transferable Across Cultures? European Journal of Marketing. 39(5/6), 606-628.Recipient of Emerald Editor’s “Highly Commended” recognition, 2006.
- Is Business Mistreating America’s Model Minority? Journal of Applied Social Psychology, 33(8), 1571-1587.
- California’s Fire Chiefs: Building Relationships Between Leadership and Organizational Performance. Sacramento: University of Southern California. Unpublished Doctoral Dissertation.
- Is Smoking Detrimental to Effective Supervision? Journal of Applied Social Psychology, 30(8), 1551-1569.
- Measuring Internal Customer Satisfaction, Managing Service Quality, 10(3), 178-186.
- On Measures of Organizational Effectiveness: Public vs. Private Sectors. Conference Proceedings. International Conference on Banking and finance: Issues and Strategies, August.
- Organizational Effectiveness Indicators to Support Service Quality. Managing Service Quality. 10(1), 46-51.Recipient of Emerald Editor’s Excellence Award, 2001. (Recognized by Armond Feigenbaum as one of five outstanding articles related to quality management.)
- Organizational Leadership and Cultural Change. A Dissertation. University of Southern California, August.
- An Exploratory Comparison of Customer Service Satisfaction in Hospitality-oriented and Sports-oriented Businesses. Journal of Hospitality and Leisure Marketing. 6(1), 3-22.
- Parsimonious Measurement of Customer Satisfaction with Personal Service and the Service Setting. Journal of Consumer Marketing. 15(3),239-253.Recipient of Emerald Editor’s “Highly Commended” recognition, 1999.
- Measuring Public Sector Customer Service Satisfaction. The Public Manager.Winter, 21-25.
- Is Smoking Clouding the Objectivity of Performance Appraisal? Public Personnel Management. 27(3), 285-300.
- Employee Empowerment: Flaws and Practical Approaches. The Public Manager. 22(3).
- Relationship of Age and Job Performance: From the Eye of the Supervisor. Journal of Employee Assistance Research. 2(1).
- Quality Improvement in a Federal Defense Organization. Public Productivity & Management Review. XVI(1), 65-75.
- Human Resource Management Practices to Improve Quality: A Case Example of Human Resource Management in Government. Human Resources Management Journal.30(2), 183-198.
- Age and Leadership Effectiveness: From the Perceptions of the Follower. Human Resource Management Journal. 29(2), 187-196.
- The Pacer Share Demonstration Project: Implications for Organizational Management and Performance Evaluation. Public Personnel Management, 18(2).
- Followership and the Federal Worker. Public Administration Review. 16(1).
- Characteristics of the Best Officers on the Force. The Police Chief, September.
- Performance Appraisal and Followership: An Analysis of the Boss/Subordinate Team. Journal of Police Science and Administration. 16(1), 39-43.
- Leadership Excellence: An Analysis of the Characteristics of Outstanding Leaders on the Jamaican Boss/Subordinate Team. The Manager. 14.
- Building Highly Productive Work Teams Through Positive Leadership. Public Personnel Management, December.
- Multiple Attribute Utility Analysis and the Systems/Devices for Icebreakers. Decision Sciences, April.
- The Federal Executive Institute’s Executive Development Program. Public Personnel Management, Fall.
- Evaluation for Institutional Learning: A Behavioral Perspective. Journal of Health and Human Resources Management, February.
- Evaluation Management: Can We Improve Organizational Learning? A symposium prepared for the Journal of Health and Human Resources Management, February.
- Academic Planning in Response to Community Needs. Planning for Higher Education, 7(3).