• Gilbert, G. R. (2017). “A Surprise for Maria: A Case Study About Leadership.”Port St. Lucie, FL: GEMS of Florida.
• Gilbert, G. R. (2017). “Reflections About Maria: An Analysis of Leadership Behaviors.”Port St. Lucie, FL: GEMS of Florida.
• Gilbert, G. R. (2011). “The Apple Cafe Case.”Boca Raton, FL: Business Performance Publications.
• Gilbert, G. R. (2008). “Total Quality Service: A Leadership and Followership Skills Development Workshop to Improve Quality.”Boca Raton, FL: Management Education and Development, Inc.
• Gilbert, G. R. (2007). “Total Quality Service: A Guide to Personal Excellence Through Customer Care.”Boca Raton, FL: Management Education and Development, Inc.
• Gilbert, G. R. (2007). “Total Quality Service Participant Workbook.”Boca Raton, FL: Management Education and Development, Inc.
• Gilbert, G. R. (2006). “Tactical Planning and Team Building for Quality.” Boca Raton, FL: Management Education and Development, Inc.
• Gilbert, G. R. (1988). “Managing for Quality Through Leadership and Followership Team Development.”Potomac, MD: William F. Bolger Management Academy, U.S. Postal Service, October.
• Gilbert, G. R. (1988). “The INS Manager and Evaluation.”Chicago, IL: U. S. Office of Personnel Management, September.
• Gilbert, G. R. (1988). “Project Planning Activity.”Boca Raton, FL: Management Education and Development, Inc.
• Gilbert, G. R. (1988). “Multiple Attribute Utility Analysis Guide.”Boca Raton, FL.
• Gilbert, G. R. (1987). “Decision Making Styles Manual.”Boca Raton, FL.
• Gilbert, G. R. (1985). “Strategies to Work Effectively Within Matrix Structures.”American Bankers Insurer’s Group, October.
• Gilbert, G. R. (1984). “Building a Culture of Caring Workbook.”Miami, FL: Jackson Memorial Hospital, Leadership Training Center.